The cake sponge layer is very hard when it reached me... Birthday card was just some A4 printed paper though...
Hi Lee Wei Hong, Thanks for your feedback and sharing your experience with us
The cake you order Sweet Love is American Chocolate Cake, which is not soft sponge cake you may expect for. American chocolate cake characteristics won't be soft as is more to Chocolate Moist Cake style of cake which is dense & firm when is cold.
If you mention hard, there's another story as all cake is send Frozen to maintenance Freshness, Quality & prevent Damage no matter who handle the delivery or under any unforeseen situation as below.
1. Recipient not at home,
2. Unable to reach recipient and required redelivery at later time,
3. No way able to contact recipient and no answer call and the cake return to us,
4. Request to meet up outside want to bring the cake out for 1 or 2 hour quick grocery purchase.
For your Hard meaning, our best guess is the cake is not Fully Thaw and required more time, please follow the guide as stated on top of the paper stick on top of the cake box, because we do mention all cake is arrived Frozen Condition.
For the Birthday Card is Printed on 180gm Photo Paper, that's the thickest the printer can handle which is not the usual A470/80gm paper
Tq SK homemade cakes