Terms and Conditions
1.1) Picture shown are for illustration purpose only, all our cake come with complimentary Fruit / Chocolate Decoration which is not fixed and changes from time to time and size of the cake and availability of the fruit and chocolate we have in stock.
1.2) All products such are ship frozen to maintain the freshness and quality of the cake. Except for Cookies which required regular shipping and cannot be ship together with cake.
2.1) Order and payment made are not refundable.
2.2) Order/s could be void if the information is incorrect or purchaser/receiver is not contactable.
2.3) The management have the right to refund and void order/s placed and paid if the order is made less than 96 hours from time of collection or delivery. Unless the customer has notified us of express delivery needed.
2.4) The management has the right to refund or cancel any order placed given notice for whatever unforeseen reason that it seems to.
2.5) Any cancellation and changes related to the order you are required to provide us with at least 72 hours of notice before the delivery time.
3.1) Orders will only be processed upon receipt of FULL PAYMENT.
4.1) For a successful delivery, we require a full address, contact number, and recipient name.
4.2)SK Homemade Cakes will not accept responsibilities for late or non-deliveries under the following circumstances:
a) The recipient is not present at the address given at the time in which the delivery was requested to take place.
b) The address given was incorrect or insufficient.
c) No such person at the given address.
d) No valid contact number was given to us to make reasonable attempts to contact the recipient to execute the order successfully.
e) The receiver’s contact number is not reachable or unanswered
4.3) SK Homemade Cakes / Our assign Consignment Company will make one (1) attempt to contact the recipient upon the first unsuccessful delivery. We / Our Assign Consignment Company may arrange to have the same order delivered at a later time within the same day or the next day.
a) Last minute change delivery address will subject to our consignment delivery company agreement, the customer is required to contact our consignment delivery company to arrange.
4.4) In the event of any non-delivery, no requests for refund will be entertained due to the perishable nature of our products.
4.5) Refusal of any item by the recipient will still be considered as delivered and no refund will be made.
4.6) In rare cases of delayed delivery due to circumstances beyond our control, SK Homemade Cakes will not be held liable for any claims.
4.7) A Flat Rate delivery fee of RM18 - 23 per order, within the state of Penang, Selangor and Johor Bahru, will be imposed.
a) A fix charges of RM23 for Express Next Day Delivery (1-3 days), the order needs to be placed before 11:30 am
b) Same day / Instant Cold Delivery (3 hours after payment received) - RM53/RM84.80 depend on location and peak hour. Contact us for rate (Penang Island & Mainland only)
4.8) Multiple products for delivery to the same venue at the same time, under the same customer bill, will be charged a one-time delivery fee. Deliveries to multiple venues or date, even under the same customer bill, will be charged as separate deliveries. (Kindly placed a separate order for the different date or delivery address)
4.9) You are also required to check the goods received are in good condition upon signing the received. Upon signing the received given by the delivery company, all risk and responsibility will be passed to the receiver.
5) No Midnight delivery, all delivery only carry out during office hour 9 am to 6 pm (Mon to Sat) No Sunday, Monday & Public Holiday delivery (No time selection allow as stated in shipping rate upon checkout)
a) Delivery time may be early and late depending on the route, weather, road condition & the distance between your location and delivery branch.
5) Free delivery (Promo period) only applies to the cake deliver on the same address and same day.
5.0) Express Delivery
5.1) For Express Delivery, payment has to be received by 11:30 am for next day delivery. Payment received after 11:30 am, it will be automatically delayed to the next following date.
5.2) No Cancellation / Refund will be entertained for express cake delivery collection once payment has been made.
1. Substitutions may be necessary to ensure your order arrives on time or when certain circumstances prevent us from providing the products requested. It is our responsibility to replace a similar product of equal or lesser value.
2. When a replacement is necessary, we will try to match the general specifications of the original order, paying attention to overall shape, size, style, and taste.
Product picture shown is for illustration purpose only. Actual product may differ from the displayed picture in term of decorations.
SK Homemade Cakes will not be responsible or refund an order for ice cream product that melts or deteriorates as a result of no one being able to sign & accept the delivery or problem with the logistics side.
To ensure that the product remains frozen, we encourage you to place the product in the freezer immediately upon arrival. SK Homemade Cakes will not be responsible & refund an order of ice cream products that melt as a result of improper storage after delivery.
No refund of payment once the order has been successfully made on this website.
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.